REFUND AND EXCHANGE POLICY

Note : Refund is not applicable to any dresses purchased at GAYRAA in any case except the damaged product or wrong product sent to you. Please mail us at gayraabysnm@gmail.com or call at 7300006707 for exchange with your order details. If order ID is not available, The exchange request will not be accepted.

·        Return not accepted if the customer does not like the material or colour of dress, we suggest that the customer should read the product description before placing an order.

·        Exchange accepted if the customer wants the same product in another size (exchange for size issue) or defective product delivered to them.

·        Return not accepted if customer does not like the colour of the dress. We try our best to ensure exact colours as shown in the images, however 5-10 % slightly variations is unavoidable due to different screen resolution.

·        Return not accepted if the product is washed and worn.

·        Any small issues such as tassels pulled or something similar might happen during the transit of the order. It can be fixed easily.

·        Exchange will be done only once for one piece.

·        Products must be in an unused, unwashed and undamaged condition.

Note : Any Exchange request must be raised by customer within 3 days of product delivery. We do not provide any reversal pick-up so any product that need to be exchanged should be sent back to us by customer at their own expense.